Privacy and Cookie policy

www.fabiia.ae is a website operated by Fabiia Limited, whose details are as mentioned below:

Business address: Fabiia Limited, G08, The Light Box, 111 Power Road, Chiswick, London W4 5PY, United Kingdom

Registered address: Fabiia Limited, Summit House, 4-5 Mitchell Street, Edinburgh EH6 7BD, United Kingdom

Telephone
UK: 0208 706 0809
International: +44 208 706 0809

Email: contact@fabiia.com

Company Registration Number (UK): SC270027

VAT Registration Number (UK): 865 2325 20

“We”, “us”, “our” and “Fabiia” refers to Fabiia Limited. “You” and “your” refers to the person using and/or placing an order on Fabiia’s website.

We need to collect certain data about you which we think is necessary for us to be able to fulfil your order and to improve your experience on our website.  

The card transactions are processed by Stripe and PayPal and we therefore do not get access to your Credit/Debit card data. We therefore do not hold this data.

When you use our services we may collect the following data from you:

  • Transactions: When you place your order with us we collect and store the data that you provide to us on the checkout page of your order process. Without this data we would be unable to process your order.
  • Account creation: We store the data which you provide us when you create an account with us.
  • Cookies: Certain cookies are essential to provide you functionality and experience on our website. These cookies may store the data of your interaction with our website. More information is provided in our Cookies section. The social media platform that you may visit and which we may also use may store data on usage and your interaction with their platform, as per their cookies policy. You are advised to check what data these social media platforms collect and store from you as per their terms and conditions, and privacy and cookie policy.
  • Third parties: The third parties we work with: Google Analytics, Google Adwords, Clicky Analytics, and our social media platforms also collect and store your data which may include IP address, and website interaction history.
  • Marketing and communications: We will store your preferences in receiving marketing from us, from our third parties and your communication preferences.

We will use your data in accordance with our legitimate interests. This would be:

  • For the purpose of completing your order, we will need to share your data with our relevant team members and with our delivery partners for the purpose of delivering the products and/or services.
  • To monitor use of our websites and online services to improve your experience on our website.
  • To personalise our communications to you, our website, and products or services for you.
  • When you have communicated with us by live chat we will store the transcripts for quality, training and security purposes. We will also monitor the IP address of the live chat to prevent fraud.
  • When you contact us by email the transcripts will be stored for quality, training and security purposes.
  • When you contact us by telephone the calls may be recorded for quality, training and security purposes.
  • To market to you our products and services using third-party dynamic retargeting, if this is appropriate.

We will not share your data unless it is required for completing your order, for example our warehouse team, our delivery partners, our customer care team, etc. Our team may be based outside the EEA, but will comply with the data safeguards as applicable in the United Kingdom. We will not use your data for any marketing activity unless you have specifically opted in to receive the marketing communication from us. Any information you provide us is strictly confidential. You may contact us to check the information we hold about you and to rectify or delete the information if you so desire.

Cookies

We use cookies to keep track of the contents of your shopping cart and track usage of our site but they do not tell us who you are. If you disagree with us using cookies you may either restrict or block the cookies which are set by us, or not proceed further with the use of our website. However please note that if you restrict or block the cookies which are set by us, you may be unable to benefit from the features that use cookies.

Some of our cookies are strictly necessary as they enable you to use our platform. Analytics cookies collect information on how people use our platform. Functionality Cookies allow us to remember choices you make so that we can provide enhanced features and content to you. Advertising Cookies are used to deliver relevant advertising content to you. Social Media Cookies are linked to social media platform and are controlled by those social media platforms.

Advice on cookies for members of the public is available on the website of Information Commissioner’s Office (https://ico.org.uk/your-data-matters/online/cookies/). The section on ‘How can I control my cookies?’ on this webpage could be referred to manage the cookies.

A website has been written and funded by the internet advertising industry which supports a pan-European industry initiative to enhance transparency and control for online behavioural advertising. This website could be visited on www.youronlinechoices.eu

We may update information on cookies so please do visit this page regularly for information on any changes that we may have made.